The Immigration and Border Control of Somaliland started a journey in 2016 with a comprehensive assessment of our capabilities across all departments. That journey has not yet come to an end, but it is now time to reflect on the changes that have been made, assess how the journey will continue and ensure that we meet our goals of the future.
The revision of this manual reflects how this Department has developed, not only in the more efficient use of resources, the commitment to personal development in our staff, but the significant improvements to our customer experience, mindful of the ever changing threats to the security and safety of our nationals, visitors and residents.
Whilst we could place a negative focus on the emergence of terrorist activity in our region, we can also reassure ourselves that we are in a better place now to tackle this threat due to improvements in our use of technology, the training and development of our personnel and the introduction of an intelligence focus to our work
The content and use of this manual reflects some of the changes in our procedures in maintaining the balance between welcoming the wider community to our shores and detecting or deterring that intent on causing us harm.
Please use this manual as the “hands on guide” it is intended to be, in the handling of passengers and applicants, those due for deportation or suspected of immigration crime. Everyone deserves courtesy and commitment to fairness by a well trained workforce. Allow pride in your own abilities to shine through and make visitors to Somaliland remark on our hospitality and our pledge in facilitating legitimate trade.